1. Introduction
Firasa (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal and business data when you use the Firasa platform and website.
2. Information We Collect
We may collect the following types of information:
Account information (name, email, company name)
Call data and recordings provided by customers
Usage and interaction data within the platform
Technical data such as IP address, browser type, and device information
Firasa only processes data necessary to provide its services.
3. How We Use Information
We use collected data to:
Provide and operate the Firasa platform
Analyze conversations and generate insights
Improve product performance and features
Ensure platform security and reliability
Communicate with customers regarding support and updates
4. Data Security
Firasa follows enterprise-grade security practices, including:
Encryption of data in transit and at rest
Controlled access and authentication
Secure infrastructure and monitoring
Customer data is never sold or shared with third parties for marketing purposes.
5. Data Retention
We retain customer data only for as long as necessary to provide our services or as required by contractual or legal obligations.
6. Data Sharing
Firasa may share data only:
With trusted service providers under strict confidentiality agreements
When required by law or legal process
7. Your Rights
Depending on your location, you may have rights to access, correct, or delete your data. Requests can be made by contacting us directly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@firasa.io